You must read this carefully, an agreement between you and StopNot.co.uk a division of Imdadh Ltd of 5 Oxford Street, Batley, West Yorkshire, West Yorkshire, Yorkshire United Kingdom WF17 7PZ. How the booking conditions apply to you is depending on whether you have booked a ‘flight’, `package` or `other travel arrangements. When you make a booking with us, you confirm that you have the authority to accept, and do accept these conditions on behalf of all members of your party including yourself and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking with us.
If you disagree with any part of the Terms and Conditions, you may not use the Site in any way or make a booking online, over the phone, chat or via email with us. All correspondence regarding customer service or your booking should be sent to [email protected]
A package is a combination of at least two of the following a) accommodation b) transport c) another travel service which forms a significant part of your booking, providing those two or more components are sold to you at the same time at an inclusive price with full payment being made to Imdadh Ltd. Anything else (e.g. air tickets only, air tickets and accommodation booked at different times, cruises and packages arranged by a third party tour operator where we act as their agents) constitutes other travel arrangements. If you book a package your contract is with Imdadh Ltd. A contract arises between us once you have completed and signed our booking form or confirm you have read and understood the booking conditions shown on our websites or email, or made the appropriate payment to us and we have issued our confirmation invoice. If you book other travel arrangements, Imdadh Ltd acts as a booking agent and your contract is with the supplier(s) (e.g. the airline or hotel supplier or cruise or tour operator) concerned. The booking conditions of that other company will also apply to you. You will see that certain of the terms and conditions below only apply if you have booked a package.
All contracts with Imdadh Ltd and all matters arising from them are subject to English law and to the jurisdiction of the courts of England and Wales. The person who makes the booking, who must be aged 18 or over, accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party.
PRIVACY POLICY We are committed to safeguarding and protecting the privacy of our service users and website visitors. For the purposes of the General Data Protection Regulation 2018 (GDPR), we are acting as a data controller. Our policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our policy regarding your personal data and how we will treat it. By visiting this website you are accepting and consenting to the use and practices described in this policy. It is your responsibility to ensure that all other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealing(s) with us.
1A) PERSONAL INFORMATION AND DATA WE COLLECT AND THEN USE AND DISCLOSURE Personal Information and data we may collect, you agree that we have the right to use and share your personal data as below. Name as per the passports, title, email address, mobile/landline number(s), address, card detail for the payment, date of birth of the travelers, title and gender. In order to ensure that we process your booking as per our agreement and booking contract with you, we may use above mentioned detail. So we may exchange detail with you of your booking or contact you if there is any problem in the booking. Your previous booking, personal information and preferences may also help us to provide you a better service in the future. It also may help us in case of a refund and audit of booking. Third parties including business partners, suppliers for the performance of any contract we enter into with you or them. We may send you special offers and advisories related to your booking and future travel. We may seek or you may also send your valuable feedback of our services. If you volunteer to take a part in our survey then information will be used to improve our services and statistical purposes. Any member of our consortium, means our subsidiaries, our ultimate holding company and its subsidiaries. Parties fulfilling your booking, which include airlines and other travel service providers. If we are under a duty to share your personal data, in order to comply with any legal obligation and other agreements. To protect the property, safety or rights of The Flights to administer our site and for internal operations, including troubleshooting, data analysis, research, testing, survey and statistical purposes. To improve our services and website to ensure that content is presented in the effective manner for you and for your computer system(s).
(2A) LINKS TO OTHER WEBSITES So we do provide links to other websites on our websites and in our emails. You must know that information, content and data provided and shared on these 3rd party websites is not our company’s responsibility and it does not cover by our Privacy Policy. These links are provided for your convenience only.
(3A) GDPR – YOUR RIGHTS UNDER GDPR GDPR of EU gives you a right to access data and information held with us about you. It also gives you a right to amend, correct, delete and object to further processing.
(4A) FOREIGN CONTROL AND STORAGE LIMITATION We may keep your data active only until it is necessary for the purpose(s) mentioned under above mentioned section (1A). We have to pass on your personal information to the companies fulfilling your booking, which include airlines and other travel and service providers. This will in many cases involve your information being passed to entities in other countries throughout the world. They in turn may be obliged to pass your information on for purposes of immigration manifests etc. We will require these service providers and companies to also ensure that your data is protected adequately and your privacy upheld.
Refunds inevitably take some time to process and you should allow 3-7 working days for the payment to be received back and refunded to the original credit card.
ATOL PROTECTION Some of the flights and flight-inclusive holidays on this website and over the phone/email with us are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website and over the phone/email with us. This website shows you the protection that applies in the case of each holiday and travel service offered. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. (delete as appropriate) If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk
Your Financial Protection. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
Please note that some travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Also, name changes are not permitted on any reservation.
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
TRAVEL DOCUMENTS Travel documents will be issued electronically once we have received full payment.
CHANGES BY YOU If you wish to change your travel arrangements, we will try our best to meet your new requirements. We will need you to confirm your request in writing and pay an amendment fee of £150 per person, only if your booking is changeable. You also must pay any costs we incur in making the changes, including any charges that may be levied by suppliers (e.g. airlines, consolidators, hotels etc). Please note that some travel arrangements (e.g. Non-changeable tickets) may not be changeable after a reservation has been made and any change request could incur a cancellation charge of up to 100% of that part of the arrangements. Transferring your booking is not permitted.
CANELLATION BY YOU You may cancel your booking at any time, but for non-refundable, there will not be any refund. As we incur costs when you cancel, we will retain your deposit and additional cancellation charges may apply. If the reason for cancellation is covered under the terms of your insurance policy you may be able to reclaim these charges from your insurance company.
FORCE MAJEURE This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unforeseeable circumstances beyond our control. These can include, for example, riot, war, industrial dispute, epidemic, pandemic, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.
TYPE OF BOOKING AND CHARGES Please check at time of booking for the charges which apply to your ticket. As most discounted airline tickets carry a 100% cancellation charge, means completely non-refundable. When we receives a refund it will be paid to you. This usually takes 9-12 weeks but in some cases may take considerably longer.
PAYMENT AND DEPOSIT(S) AND CHARGES At the time of booking you must pay a deposit, the amount of which varies from £100 per person up to the total holiday cost, depending on the type of booking, and pay any balance of the cost of the holiday no later than 7 weeks before departure, only if there is an option given at the time of booking. If you book inside 7 weeks of departure full payment is required at time of booking. We do not send any balance payment reminder(s). You would need to make the balance payment and inform us same date of that transaction. If you do not make the required payments and or make the payment but do not inform us, then your booking will be cancelled. If you have paid a deposit or deposits but fail to pay the balance on time you will lose your deposit or deposits. All bookings on deposits may attract a tax difference as it will be recalculated at the time of ticket issuance and tickets can’t be issued on deposit bookings. If any any increase in the tax then you will have to pay the difference advised by us.
CHANGES BY IMDADH LTD We reserve the right to change the description of any flight and/or ground service before you book, in which case you will be told before a confirmation invoice is issued.
SCHEDULE CHANGE OR CANCELLATION OF BOOKING We are is obliged and will endeavor to notify all changes before departure if it is possible to do so. There will not be any compensation payable by us in such cases. We will endeavor to find you a most suitable alternative if appropriate. In the event that a booking has to be cancelled by us, for any reason other than non-payment from you, we will offer you alternative travel arrangements if these are available through our suppliers only. Or, you can have a full and prompt refund of all monies paid to us less any insurance premiums and amendment fees. No compensation is payable.
TRAVEL INSURANCE We strongly recommend you to take out travel insurance for your whole journey.
TAXES AND LOCAL CHARGES – ADDITIONAL Some hotels may require an additional charge to be paid locally example resort fee or local municipality or city tax which may be levied but not paid at the point of sale in relation to your booking. Any local taxes will be payable by you directly to the hotel at the time of check-in or checkout.
NEWSLETTERS AND PROMOTIONAL EMAILS For our newsletters & promotions we may add your email address. If you do not want to continue receiving our newsletters and promotions, you can simply click the unsubscribe button at the bottom of the newsletter we send or forward that mail to [email protected] and mention to unsubscribe.
POLICY OF PRICING All our travel arrangements and quotes are subject to availability.
CONDITION FROM SUPPLIER Please note that, as between you and any of the suppliers whose services form part of your booking, the suppliers` standard terms and conditions will apply. The suppliers` standard conditions may limit or exclude liability, often in accordance with international conventions.
SPECIAL REQUEST(S) We will pass if you have any special requests, these will be passed on to the relevant supplier but cannot be guaranteed by our company.
HOTEL RATINGS – DESCRIPTIONS AND COMPLAINTS All ratings are as provided by the local destination authorities. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries and our company cannot guarantee the accuracy of any ratings given. If a problem occurs, whilst you are abroad, you must inform the relevant supplier (e.g. hotel, tour operator, car rental company, airline) immediately so that the matter can be put right. If the supplier cannot resolve the problem to your satisfaction, at the time, you must also contact us immediately by calling us on 01924444303 so that we are given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must write to us within 30 days of your return, quoting your original booking reference and giving all relevant information. Failure to take these steps will hinder our ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have may be extinguished or reduced.
APIS (ADVANCE PASSENGER INFORMATION) All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and many other countries. If you are traveling to a country that requires Advance Passenger information, Stopnot will ask Advance Passenger Information (API) after completing your reservation and it is the passenger’s responsibility to provide us the requested information on time. You agree to supply this information to StopNot and consent to StopNot passing this information to the airlines or suppliers who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information at the time of making a booking, you may be refused to entry to these countries. Many airlines like Delta Airlines, American Airlines and many US carriers has mandatory to pass complete and valid passport information to flight reservation before issuance of tickets. Even many of them strictly issue Debit Memo, if entire details are not passed before issuance. It is important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting but will include passport information, city and country of residence and destination address if traveling to the USA for all travelers on your booking.
YOUR RESPONSIBILITY TO CHECK YOUR DOCUMENTS, ETICKET(S) AND RECONFIRM FLIGHTS It is your responsibility to check your documents, flights & e-tickets. It is your responsibility to check the booking confirmation, ATOL Certificate (if applicable) and any other documents we send you carefully and to let us know immediately(Same day of booking) in the event of any error or inaccuracy, as it may not be possible to make changes later. Please ensure that the names on the booking confirmation exactly match the names as spelt in your passport (including all middle names). Airlines offer only electronic confirmation of your reservation, or 'e-ticketing', on all routes. You must reconfirm with the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights. We will not be liable for any additional costs due to your failure to reconfirm flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement.
IF WE CAN’T ACCEPT YOUR BOOKINGS If we or the relevant Supplier/Principal(s) are unable to accept your booking, we will inform you of this in writing and will not charge you. If you have already made payment, we will refund this to you in full. This might be because the Travel Arrangements are no longer available, or because we have identified an error in the price or description of the Travel Arrangements. We reserve all rights to accept or decline your booking with us.
PACKAGES Period before departure within which notice of cancellation is received by us Cancellation Charge More than 55 days: All Deposit Paid Between 25 and 55 days: 65% of total holiday cost or full cost of deposit whichever is higher Between 24 and 7 days: 95% of total holiday cost or full cost of deposit whichever is higher Less than 7 days: 100% of holiday cost. This does not apply to all packages as many packages may be non-refundable and non-changeable. So you must check terms for your booking in the email confirmation sent to you.
ROUTES AND FLIGHTS Please note that a flight described/mentioned as ‘Direct’ will not necessarily be non-stop flight. All departure and arrival times are provided by the airlines and are estimated time only. They may change due to weather conditions, air traffic control restrictions, operational/maintenance requirements and the requirement for passengers to check in on time. Our Company will advise if there is any change to a departure/ arrival time previously given to you or shown on your ticket but you are also strongly advised to reconfirm your flights, including departure times of all flights, with the airline, 72 hours prior to departure. We are unable to make any special arrangements for you if you miss a flight due to change in the flight. As these matters are at the sole discretion of the airline concerned.
HEALTH REQUIREMENTS, VISA AND PASSPORT Please ensure that you are aware of all special permission/approval needed to travel, passport, visa and health requirements and that you allow adequate time to obtain them. You must check applicable requirements with the relevant Consulate, Embassy or Passport Agency. Please note that many countries require that your passport is valid for six months beyond the period of your stay. Requirements can change and it is your responsibility to ensure that you comply with applicable passport, visa and health requirements and take all necessary documents with you to gain access to any country or region to which you make travel arrangements or transit through. Our Company cannot be held liable and cannot accept any responsibility for customers who do not possess the correct documents and if you fail to do so, you will be solely responsible for any cost, loss or damage that you incur as a result of your failure. You may find helpful information the below website: http://www.fco.gov.uk